Distinctive VoIP Privacy Policy
 

Version 1.0 Effective 5/27/2025

“Distinctive VoIP” ("we", "us", or "our") operates the “Distinctive Voice and Data” website
(www.distinctivevoiceanddata.com) (the "Service"). This privacy policy explains how we
collect, use, protect, and disclose information from users of our website and SMS
Customer Care Program. If you choose to opt-in to our SMS program, no mobile
opt-in data will be shared with third parties.

Information Collection

We collect a variety of information from and about our users in order to provide,
improve, and personalize our services. The types of information we collect include but
are not limited to:
• First and Last Name: We collect your name you provide us for customer care.
• Phone Number: We collect your mobile phone number to send you text
messages.
• Message Content: We collect the content of the messages you send and receive
from us for customer care and training purposes.
• Usage Data
• Opt-in Information: If you opt to receive text messages from us, we will store your
consent information.

Methods of Collection

We collect information in several ways:
• Directly from You: When you register on our site, place an order, subscribe to
our newsletter, fill out a form, subscribe to newsletters, make purchases, or
contact customer support.
• Automatically: As you navigate through our site, we automatically collect
information about your equipment, browsing actions, and patterns, such as IP
addresses, cookies, and usage details.
• Public Sources: We may collect information about you from publicly accessible
sources, such as social media profiles, government databases, and other online
platforms. This information is used to verify the accuracy of data we already
have, enhance user profiles, or provide more personalized services.
• Communication and Feedback: We may collect information when you
participate in surveys, provide feedback, or engage with us through social media
platforms, email, or other communication channels.

Use of Information

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We use the information collected for various purposes, including:
• Provide Products and Services: Process payments, fulfill orders, and send
notifications related to our products and services.
• Personalize User Experience: Adapt interactions and content on our website
based on user preferences and behavior.
• Communicate with Users: Send users marketing, promotional materials, and
updates about our services.
• Comply with Legal Requirements: Ensure our practices align with legal
standards and regulations.
• Enhance Security: Monitor and prevent fraudulent activities to protect our
services and users.
• Provide Customer Support: Offer assistance and resolve issues through direct
communication with users.

Information Sharing and Disclosure

Distinctive VoIP maintains strict privacy policies to protect the personal information of
our users. Text messaging opt-in data and consent will not be sold or shared with
third parties or affiliates for their marketing or promotional purposes.
We may share your personal information in the following situations:
• Service Providers: With third-party vendors or service providers who perform
services on our behalf, such as payment processing, data analysis, email
delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or other
transaction involving the sale or transfer of all or part of our assets, your personal
information may be transferred as part of that transaction.
• Legal Requirements: When required by law, such as to comply with a
subpoena, court order, or other legal process.
• Protecting Rights and Safety: When necessary to protect the rights, property,
or safety of our company, our users, or others.
• Affiliates: With our affiliates for internal business purposes.
• Analytics and Advertising: With third-party analytics providers and advertising
networks to deliver personalized ads and understand how users interact with our
services.
• Public Forums: Information shared in public forums may be visible to others.
• Aggregate or Anonymized Information: We may share aggregate or
anonymized information that cannot reasonably be used to identify you.

Information Protection

We are committed to ensuring the security of the personal information we collect. Our
organization implements a variety of technical, administrative, and physical measures

designed to protect your data from unauthorized access, disclosure, alteration, or
destruction. These measures include but are not limited to:
• Encryption: We use industry-standard encryption protocols to protect sensitive
data during transmission and in storage.
• Access Controls: We restrict access to personal information to authorized
personnel only, based on their role and need to know. This includes the use of
authentication measures such as passwords, multi-factor authentication, and
role-based access controls.
• Monitoring and Auditing: Our systems are continuously monitored for potential
vulnerabilities and threats. We conduct regular audits and assessments to
ensure our security practices meet current standards and to identify areas for
improvement.
• Data Minimization: We limit the collection and retention of personal data to what
is necessary for the purposes outlined in this policy. Data that is no longer
needed is securely deleted or anonymized.
• Third-Party Security: When we work with third-party service providers who
process data on our behalf, we ensure that they have appropriate security
measures in place to protect your information.
While we strive to protect your personal information, no method of transmission over the
internet or electronic storage is 100% secure. Therefore, we cannot guarantee its
absolute security. However, we continually update and improve our security practices to
protect your data.

User Rights

You have the following rights regarding your personal information:
• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data.
To exercise these rights, please contact us using the contact information provided
below.

Opt-Out

Users can opt-out of receiving future communications from us by:
• Following the unsubscribe instructions included in each email
• Replying "STOP" to any text message to discontinue text message
communications
• Replying "CANCEL" to any text message to discontinue text message
communications

• Replying "UNSUBSCRIBE" to any text message to discontinue text message
communications
• Replying "QUIT" to any text message to discontinue text message
communications

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our
website, improve our services, and better understand how you interact with our content.

What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website.
They allow the website to recognize your device and remember certain information
about your visit, such as your preferences and actions. Cookies can be "persistent" or
"session" cookies. Persistent cookies remain on your device until they expire or are
deleted, while session cookies are deleted when you close your browser.

How We Use Cookies and Tracking Technologies

We use cookies and tracking technologies for various purposes, including:
• Ensuring the security and integrity of our website.
• Remembering your preferences and settings.
• Analyzing site traffic and user behavior to improve our services.
• Delivering relevant advertising and marketing communications.
• Providing a personalized experience based on your interests and activities.
You have the option to control and manage cookies in various ways. Most web
browsers allow you to configure your cookie settings, including blocking or deleting
cookies. However, please note that if you disable cookies, some features of our website
may not function properly.

Contact Information
If you have any questions about this privacy policy, please contact us at:
• Email Address: help@distinctivevoiceanddata.com
• Website: https://www.distinctivevoiceanddata.com/
• Privacy Policy and Terms and
Condition: https://distinctivevoip.freshdesk.com/support/solutions/articles/15400
0219252-sms-customer-care-support
• Phone Number: 973-812-9131
• Address: 819 Pompton Ave Cedar Grove, NJ 07009

 

Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes
by posting the new privacy policy on this page. We advise you to review this privacy
policy periodically for any changes.